SiteCare Overview

SiteCare

Our comprehensive website care plan for your total peace of mind

Welcome to SiteCare, our after-launch care plan that keeps your Style Agent real estate website running smoothly 24/7. It’s the smart choice for any busy Realtor® and gives you total peace of mind. For an affordable monthly rate, you get friendly customer service, technical support, website hosting, SSL encryption (https), 30 minutes of design time, WordPress maintenance, theme updates, streamlined dashboard access, automated backups, WordPress security, WordPress 101 video tutorials, and referral program.

See below for a detailed list of everything included with our SiteCare service

Customer Service

Call us from 9am to 5pm MST on Monday to Friday and you will always reach a friendly, professional customer service expert. Our highly trained team will quickly connect you to the right department (sales, support, billing, design, etc.) or answer your questions to help you get on with your day.

Technical Support

Enjoy fast, friendly and unlimited technical support from the folks that built your website and know it inside out! We’ve been providing outstanding support to our clients since 2005 and our excellent support is one of the main reasons why so many of our existing clients refer others to Style Agent.

Website Hosting

Enjoy ultra reliable website hosting on our dedicated PRO Linux servers powered by fast Intel Xeon Quad Core 3.3GHz processors. Includes 1 Gbps Uplink, 16 GB RAM, 1,000 GB RAID-1 Drives, 25 TB Bandwidth, unlimited disk space, daily, weekly and monthly backups, and a 99.9% up-time guarantee provided by HostGator.

SSL Encryption (https)

SSL encryption (https and green padlock in the browser address bar) not only increases security, it even improves your search engine rankings! According to Google – “We’re starting to use HTTPS as a ranking signal… for sites (that) use secure, encrypted connections (and) we’ve seen positive results. HTTPS is the future of the web.”

30 Minutes of Design Time

SiteCare includes up to 30 minutes of design time per month performed by Style Agent’s design team. Additional update requests after the allocated 30 minutes, are charged at our regular hourly rate. An update is a non support request for us to make a change on your website such as adding a new page, updating a logo, etc.

WordPress Maintenance

We manage the WordPress core updates and plugin updates to make sure everything continues to run smoothly on your website. WordPress is constantly evolving which makes it important to keep WordPress and the plugins updated to the latest version for security, cool new features, speed, bug fixes and compatibility.

Theme Updates

In addition to updating the WordPress core, we also handle updates to your theme (design). A theme developer will roll out new versions of a theme on a regular basis to fix bugs, increase security and stay updated with the latest version of WordPress. We are then notified of the update and apply the latest version to your website installation.

Streamlined Dashboard Access

With SiteCare, we create a special ‘Agent’ user role to give you a streamlined level of access to the WordPress dashboard. This ‘Agent’ role gives you access to the essential elements of your website so you can manage what you need to without the intimidation of full administrative access.

Automated Backups

Your WordPress site isn’t really safe unless you have a solid backup plan. Fear not! SiteCare includes Backup Buddy, which is the #1 WordPress backup plugin. We configure Backup Buddy to automatically save your entire WordPress website and then store copies on a safe, secured, remote off-site storage destination.

WordPress Security

WordPress is a robust platform powering millions of websites worldwide, but due to its popularity, it attracts its fair share of malware, viruses, brute force login attempts and other security threats. Security is our top priority and we protect your website with WordFence security to stay ahead of malicious software attacks.

WordPress 101 Video Tutorials

WP101 is widely praised as the gold standard for WordPress tutorial videos. SiteCare includes over 30 WP101 WordPress video tutorials including 13 tutorials dedicated to the popular Yoast SEO plugin (which is installed in every Style Agent website). Watch these videos anytime, direct from your WordPress dashboard!

Exclusive Referral Program

As a SiteCare subscriber you will automatically be enrolled in our exclusive referral program. Refer a friend or colleague to Style Agent and get a $100 American Express gift card for each referral. There is no limit to the number of referrals you can make and you can use the cash however you wish.