WEBSITE SETUP
Website setup is $1560.00 and is split into two payments, with $960.00 to start the project and the remaining balance of $600.00 due prior to launching. The setup payment is a non-recurring payment that covers the creation and development of a Style Agent real estate website from the initial consultation through to launch. Website launch is contingent on the full payment of the website setup cost.
SITECARE (OPTIONAL)
SiteCare is $60.00 per month and includes customer service, technical support, website hosting, SSL encryption (https), 30 minutes of design time, site speed optimization, Vimeo video hosting, WordPress maintenance, theme updates, streamlined dashboard access, daily cloud backups, WordPress security, premium plugin renewal, WordPress 101 video tutorials, and enrollment in our exclusive referral program. After the 30 minutes of design time is used up, additional design time is charged at our regular hourly rate. Unused minutes do not roll over to the next month’s billing cycle. The first monthly payment will be charged on the day of website launch (website launch is contingent on successful credit card transaction). There is no refund (partial or full) on SiteCare payments. SiteCare provides the Client with a restricted ‘Agent’ user role, which grants access to many elements of the website dashboard without the intimidation of full administrative access. Administrative access is solely held by Style Agent, LLC and not provided to any Client while covered by our SiteCare service. If Client requires full administrative access, then the SiteCare service will be cancelled and the website transferred to the Client in full.
WEBSITE REACTIVATION
If your Style Agent website was terminated due to voluntary or involuntary termination or account pause, we can get you back online for only $75.00 per reactivation.
SWITCHING DOMAIN NAMES
Switching your website to a different domain name will incur a fixed charge of $100.00 per change.
TRANSFER OF WEBSITE FILES
If the Client chooses to decline or terminate SiteCare service and request the website files for upload on a third-party server, then a $100.00 fee will be due to cover the backup and transfer of files along with WordPress theme licensing.
ADDITIONAL SERVICES
Our hourly cost for all additional services not listed in this agreement is $75.00 per hour.
TECHNICAL SUPPORT
Technical support for requests due to website performance, glitches or problems not caused by the Client is unlimited and does not use up monthly minutes or require additional payments. Technical problems caused as a direct result of Client use will use up minutes and / or be charged at our regular hourly rate.
CANCELLATIONS
Website account can be cancelled at any time. To cancel the website, we must receive email notification to info@styleagent.net. We do not accept cancellation verbally by telephone or by any other means. Upon cancellation, Style Agent, LLC will create a zipped backup of the WordPress website using the WordPress Duplicator plugin. The backup will be provided to the Client along with instructions on how to use Duplicator to transfer the website to the hosting solution of the Client’s choice. Design files are transferred to the Client on the understanding that they will be installed on ONE website only. Style Agent, LLC PROVIDES NO FURTHER SUPPORT OR SERVICE TO THE CLIENT AFTER THIS POINT. The Client will be responsible for arranging their own support if needed. If the Client wishes to reinstate the SiteCare service by means of account reactivation, then Style Agent, LLC will reactivate the website from the backup created when the website account was terminated. We will not reactivate any website files that have been modified by the Client.
REFUND POLICY
A 50% (of the initial setup payment) cancellation fee will be retained by Style Agent, LLC on accounts cancelled within 7 calendar days of day of signup even if no work has been started and no content has been submitted by Client. A 100% (of the initial setup payment) cancellation fee will be retained by Style Agent, LLC on accounts cancelled after 7 calendar days of day of signup. The cancellation fees are charged to compensate Style Agent, LLC for up-front expenses and services rendered, including but not limited to, costs incurred for developing the website, employee expenses, and overhead costs. Style Agent, LLC sells a very limited number of websites on a weekly basis and space is at a premium, therefore our refund policy is strictly enforced with no exceptions.
NON PAYMENT
Should the payment card be declined for SiteCare recurring payments, then Client must provide a new payment card to maintain an active website account. If no valid credit card is received within 5 business days after recurring payment due date, then the website account will be placed in suspension mode at 5pm MST on the 5th business day. If no valid credit card is received by 5pm MST on the 10th business day after recurring payment due date, then the website account will be cancelled and the Client relationship with Style Agent will be terminated. Style Agent, LLC will attempt to contact and notify the Client by email prior to suspension or termination of website account. If the website account is terminated due to non-payment by the Client, it is the discretion of Style Agent, LLC as to the possibility of reactivation of the website account at a later date. A terminated website account will require payment of the website reactivation fee + the first month of SiteCare service to get the website back online.
BASECAMP
Style Agent, LLC uses Basecamp project management software at all stages of the website design process. The Client is invited to Basecamp and given access to upload files, discuss the projects and be notified of important deadline dates. Style Agent, LLC is not responsible for any information uploaded to Basecamp or the performance of the Basecamp system.
TIMEFRAME
Style Agent, LLC aims to complete the website project ready for pre-launch review within 21 days after receiving ALL required items and ALL ‘To-Do’ tasks in Basecamp have been completed by the Client. Required items include (but are not restricted to) completed website worksheet, design choice, completed website navigation document and photographs. When all requirements have been met, Style Agent will confirm with the Client via Basecamp and enter a projected pre-launch review date in the Events Calendar. Style Agent, LLC uses Basecamp project management software to discuss project related items, assign event dates, ‘to-do’ tasks, etc. and the Client is expected to reply in a timely manner to keep the process moving along. Delayed responses or failure to perform ‘to-do’ tasks in scheduled dates may cause the website project to be delayed and pre-launch review and launch dates to be adjusted accordingly. Style Agent, LLC controls the timeline for the website design process.
BUILD TIME
Style Agent, LLC pricing is based on a maximum of 20 hours dedicated to the project. If the Client requests additions and changes that require more than 20 hours of work, the additional time will be assessed at our regular rate of $75.00 per hour.
PERIOD OF INACTIVITY
During the development phase, prior to pre-launch review, if there is a period of inactivity by the Client in the Basecamp project management system that is greater than 2 weeks, Style Agent will archive the project to free up space in the system for other Clients collaborating on active projects. Client must notify Style Agent by email at info@styleagent.netstyleagent.net that they are ready to collaborate on the project again and request a reactivation of the project in Basecamp. Reactivation is subject to available space on our project board and the Client may need to wait until space becomes available for the project to be reactivated. If the project remains inactive for a total period of 1 Year, then we will delete the project from Basecamp and the account will be cancelled in full and all monies paid by the Client will be forfeited.
CONTENT
Client is responsible for providing all page content for the website except for the core pages and features that are included by Style agent as standard with each website. After the website is launched, the Client will have access to add additional page content to the website pages through the WordPress dashboard.
CUSTOM PAGES
The website setup includes up to 4 hours of design time dedicated to custom page development. If needed, additional time can be purchased at our regular hourly rate of $75.00 per hour. The Client will be given the option to approve or decline the additional time needed and can edit the custom page content as required to meet needs and budget.
IDX
Style Agent, LLC uses framing as the sole method of integration for all IDX links provided to us by the Client. The only non-framed, seamless IDX integration that we offer is if the Client purchases IDX Broker Platinum directly through Style Agent, LLC
PROPERTY LISTINGS
The Client is responsible for adding all property listings to the website, either via the WPL Property Listing Manager or via IDX.
PHOTOGRAPHS
Client is responsible for providing photographs for the website. Style Agent, LLC will not integrate images that have been taken without consent or contain questionable content. Style Agent, LLC provides basic photograph optimization limited to resizing, cropping and compressing. No additional photograph enhancement services are offered.
20 FREE ISTOCK PHOTOGRAPHS
During the design process, the Client will be able to choose a maximum of 20 images from the iStock.com ‘Essentials’ and ‘Signature’ collections. Client must provide the Stock Photo ID number to Style Agent, LLC and we will download the images and use them on the website. The 20 free photographs from iStock can only be selected during the design process and will not be available after the website is launched. Style Agent, LLC may or may not use all photographs on the website. This will be the decision of the designer based on the design, placement, layout, content, etc. of each individual website. This free offer applies to photographs only and does not include Illustrations, Video or Audio files.
PRE-LAUNCH REVIEW
When your website is completed, it will be uploaded to our testing server and presented to you for a pre-launch review. The pre-launch review period is a maximum of 7 days, which gives you ample opportunity to test your website and notify us of any changes needed before the website goes ‘live’. Reasonable change requests are expected. This does not include a request to switch to a different design or alter the website in such a way that it no longer resembles the original theme chosen at the start of the project. If larger changes are requested (such as switching to a different design), then Style Agent will estimate the total amount of time for the changes x $75.00 per hour + the actual cost of the new design (WordPress theme) and license. This will be collected prior to any work taking place. Estimated timeframe for changes could change as we proceed and Style Agent will notify the Client accordingly and collect additional funds if needed. If the timeframe for changes is less than quoted, Style Agent will notify the Client and reimburse any residual funds. After these changes are discussed, agreed and executed by Style Agent, LLC the final setup payment must be made before the website goes live. The Client has 7 days from the start of the pre-launch review period to get the website online. If the final setup payment has not been made by the end of the pre-launch review period, Style Agent will terminate the website from the testing server, cancel the IDX Broker Platinum service (if applicable) and archive the project in Basecamp. At this stage, there is no more time allocated for pre-launch review and the Client must pay the remaining balance of website setup cost + first month of SiteCare + first month of IDX Broker service (if applicable).
WORDPRESS THEMES AND PLUGINS
Style Agent, LLC offers no guarantee as to the performance or maintenance of any WordPress theme or plugin, now or at any time in the future. We use our expertise and best judgement when selecting WordPress themes and plugins and make every attempt to choose themes and plugins from reliable developers that we expect will update their software on a regular basis to remain current with constantly updating versions of WordPress. Style Agent, LLC is not responsible for any theme or plugin that is not updated to perform with the latest version of WordPress. Should such a situation arise, where a theme or plugin is no longer compatible and support cannot be obtained from the developer of the theme or plugin, then Style Agent, LLC will advise the customer on the best course of action. Additional charges may apply for the purchase of new themes or plugins and hourly charges may be payable to Style Agent, LLC for any work undertaken to implement a change of theme or plugin.
THIRD-PARTY SOFTWARE
Style Agent, LLC is not responsible for the performance and reliability of any third-party software used in the building of our websites. The Client accepts that they are using these services under the terms of agreement of the third-party vendor. To integrate certain features into the website, Style Agent, LLC may require access to the Client’s third-party account. Style Agent, LLC only accesses areas of the account to gather information necessary to complete the task and does not access any other areas of the account. Client’s login credentials will be destroyed after the necessary tasks have been completed. Client grants Style Agent, LLC access to the account(s) at their own risk and Style Agent, LLC is not responsible for any account changes or missing data, etc. as a result of accessing the account.
RELATIONSHIP
Parties in this agreement are independent contractors, and nothing in this agreement shall be construed as creating an employer-employee relationship, a partnership, or a joint venture between the parties. Style Agent, LLC does not imply or promise to the Client any financial reward or increased website traffic as a result of owning a Style Agent real estate website. We reserve the right to refuse service to anyone at any time and we do not tolerate rude, abusive or threatening behavior towards Style Agent, LLC or our team members.
LICENSE
After final setup payment has been made, the website is the property of the Client. The website is a STANDARD license restricted by the ThemeForest licensing law. For more information, visit http://themeforest.net/licenses/terms/regular and http://themeforest.net/licenses/standard. Style Agent, LLC fully complies with all ThemeForest licensing laws.
LIMITATION OF LIABILITY
In no event shall Style Agent, LLC, its President, Vice President, or employees be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our services and products, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our services, (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our services by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of our products made available via the services, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. In the event of any problem with this website, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is through this agreement. Style Agent, LLC is not liable to you or to third parties for any damage, harm, injury or claim that arises from your use of any products purchased from our site.
Version 03.18.2020
