SitePass is a pre-bought time block of 1 hour (60 minutes) that you can use for work performed by our design team. This covers requests such as creating a new page, content edits, blog posts, uploading photos, SEO, basically any ad hoc work you are asking our team of website designers to perform on your behalf.
Think of SitePass as the ‘design and content edits’ element of your ongoing website service, whereas SiteCare is the ‘support and maintenance’ side of your coverage. SitePass is a ‘pay-as-you-go’ service and therefore is not subject to ongoing monthly service fees, which is always a good thing.
We have many clients that seldom request the assistance of our designers, so instead of imposing a higher monthly fee for included design time, each client can simply pay as needed for work requests. If you are not requesting our time, then you are not using minutes from your SitePass.
SitePass has no monthly limit so it reduces the stress of requesting updates at certain times of the month to use up allocated minutes before the next billing period renewal. You can use your minutes as desired without feeling pressured to use them up before the end of the current billing period.
SitePass minutes do not expire so there is no pressure to use them. For example, if you buy 1 x SitePass to cover a 30 minute job, the remaining 30 minutes of time will stay on your card until your next work request, whenever that may be. You are never penalized for not using your minutes!
Unlike other website developers, we calculate all design work to the minute and do not round up to the nearest quarter, half, or full hour. Therefore, if your job takes 18 minutes, then 18 minutes will be deducted from your SitePass, giving you a honest and precise approach to time assessment.
Buying your SitePass in advance, means that there’s just one transaction for lots of smaller jobs rather than charging your card every time that you request an update. Less transactions = more time savings, which is perfect for clients that use our website design services on a frequent basis.
A detailed log of SitePass requests is included with your monthly or bi-weekly (depending on plan) SiteCare website maintenance report. This includes a description of each work request, how many SitePass minutes have been used, and how many minutes are remaining. This information is also included in an email that is sent out after we complete each work request. That way, you will always know how many minutes you have left on your SitePass.
All clients will receive ONE complimentary SitePass with the activation of their SiteCare subscription. That’s 60 minutes of free design time to use whenever needed. Simply refill your SitePass when the minutes are getting low or purchase multiple passes for your next big website overhaul.