SiteCare Overview


Our comprehensive website care plan for your total peace of mind

Welcome to SiteCare, our after-launch care plan that keeps your Style Agent real estate website running smoothly 24/7. It’s the smart choice for any busy Realtor® and gives you total peace of mind. For an affordable monthly rate, you get friendly customer service, technical support, reliable website hosting, streamlined dashboard access, automated backups, virus and spam protection, video tutorials, WordPress maintenance, 30 minutes of updates and enrollment in our referral program.

Click the tabs below for more details

Customer Service

Customer Service

Call us from 9am to 5pm MST on Monday to Friday and you will always reach a friendly, professional customer service expert.  Our highly trained team will quickly connect you to the right department (sales, support, billing, design, etc.) or answer your questions to help you get on with your day.

If reaching us by email or calling after hours, you will enjoy a prompt response from a real person and not a generic auto-response.  We want you to relax in knowing that if you have a question about your website service, you will get the answer you need.

Technical Support

Technical Support

Enjoy fast, friendly and unlimited technical support from the folks that built your website and know it inside out!  We’ve been providing outstanding support to our clients since 2005 and our excellent support is one of the main reasons why so many of our existing clients refer others to Style Agent.

We believe in building websites perfectly from the get go, which helps to minimize problems later down the line.  Unfortunately, as with everything in life, things don’t always go as planned.   With SiteCare, we’re here for you (and your website) is the unexpected happens.

Realtors love our down-to-earth service with quick responses from real people that won’t confuse you with techie speak!  If you’ve got a problem with your Style Agent website, our #1 goal is to get it fixed quickly, so you can move on with your day!

Website Hosting

Website hosting

Enjoy ultra reliable website hosting on our dedicated PRO Linux servers powered by fast Intel Xeon Quad Core 3.3GHz processors.  Includes 1 Gbps Uplink, 16 GB RAM, 1,000 GB RAID-1 Drives, 25 TB Bandwidth, unlimited disk space, daily, weekly and monthly backups, and a 99.9% up-time guarantee provided by HostGator.  Our servers are located in Houston, Texas USA.

Style Agent has partnered with HostGator since 2006 and they have provided excellent support to us when we’ve needed it.  They’ve got our backs and allow us to focus on what we do best – website design!

30 Minutes of Updates Per Month

30 minutes of updates

SiteCare includes up to 30 minutes of website updates per month performed by Style Agent’s design team.  Additional update requests after the allocated 30 minutes, are charged at our regular hourly rate.

So what is considered an ‘update’?  An update is a non technical support request (a technical support request is when you’re asking us to fix something that’s broken!) to make a change on your website.  i.e. add a new page, edit the navigation menu, delete an image, add a social networking icon, change a word, add a testimonial, etc.

Although you do have access to make changes to your website via the WordPress dashboard, it’s reassuring to know that Style Agent’s there if you need a little extra help from time to time.

WordPress Dashboard

Dashboard Access

With SiteCare, we create a special ‘Agent’ user role to give you a streamlined level of access to the WordPress dashboard.   This ‘Agent’ role gives you access to the essential elements of your website so you can manage what you need to without the intimidation of full administrative access.

This ‘lite’ level of access also takes the risk factor out of managing your website, because it is less likely that you will break something and need our support to help you fix it!  Of course, if there is anything that you don’t have access to do yourself, Style Agent is on hand to do it for you.

WordPress Updates

WordPress Maintenance

WordPress is open source software and is constantly evolving and new updates to the software are frequently released. It is important to keep WordPress updated to the latest version for security, cool new features, speed, bug fixes and compatibility.

In a perfect world, the latest version of WordPress would be installed and everything would run smoothly.  Unfortunately, that is not the case.  Updating to the latest version of WordPress also means that plugins and themes may crash and need to be updated also.  Plugin and theme developers coordinate their updates with major WordPress releases to ensure they’re taking advantage of newly available features and enhancements.

With SiteCare, we manage the WordPress updates, plugin updates, theme updates to make sure everything continues to run smoothly on your website.

Backup Buddy

Automated Backups

Your WordPress site isn’t really safe unless you have a solid backup plan.   Fear not!  SiteCare includes Backup Buddy, which is the #1 WordPress backup plugin.

Style Agent configures Backup Buddy to automatically save your entire WordPress website including Pages, Database, Posts, Plugins, Users, Media Library, Widgets and more.   The saved copy of your website is then stored on a safe, secured, remote off-site storage destination.

Backup Buddy also includes a powerful migration tool if you decide to switch your website to a new domain name.

Virus and spam protection

WordPress is a robust platform powering millions of websites worldwide, but due to its popularity, it attracts its fair share of malware, viruses, brute force login attempts and other security threats, which cannot be taken lightly and requires constant monitoring and upkeep to stay ahead of the game.

Protecting your website is our top priority and requires constant monitoring and updating to stay ahead of malicious software.  SiteCare includes Wordfence – enterprise-class security for your WordPress website.   The Wordfence security plugin protects your WordPress website against today’s ultra-advanced cyber attacks, hacks and online security threats.

WordPress 101 Video Tutorials

WordPress 101 Video Tutorials

WP101 is widely praised as the gold standard for WordPress tutorial videos.  SiteCare includes over 30 WP101 WordPress video tutorials including 13 tutorials dedicated to the popular Yoast SEO plugin (which is installed in every Style Agent website).   Watch these videos anytime, direct from your WordPress dashboard!

These tutorials will help you to make edits and changes to your website, and Style Agent has got your back if you need a little help along the way.

Referral Program

Exclusive Referral Program

Exclusive referral program for Style Agent SiteCare subscribers. Refer a friend or colleague to Style Agent and get a $100 American Express gift card for each referral. There is no limit to the number of referrals you can make and you can use the cash however you wish.

A Few Simple Rules

  1. You can’t refer yourself (yes, someone already tried!).
  2. Gift card will be mailed out after the final setup payment is made by the person that you referred.
  3. American Express gift card can’t be substituted for any other gift card or cash.